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Terms & Conditions

Liability and Terms of Use, Cancellation, Rescheduling and Deposit Policy

• By creating an appointment and completing the payment, the customer (“Athlete”) declares that they have read, understood, and accepted these Terms & Conditions.

1. Deposit Policy

• A deposit is required to confirm the appointment and reserve the selected time slot exclusively for the Athlete. The deposit ensures that the allocated appointment time is not assigned to another customer.

2. Cancellation Policy

• Cancellations submitted at least 48 hours prior to the scheduled appointment time are eligible for a refund of the deposit.

• Cancellation or refund requests made less than 48 hours before the appointment time will not be eligible for a refund.

• In such cases, the paid deposit may be credited toward a future appointment, subject to availability.

3. Rescheduling Policy

• Appointments may be rescheduled free of charge, provided the request is made no later than 48 hours before the original appointment time.

• Rescheduled appointments must take place within 6 months from the original appointment date.

• Requests to reschedule beyond the 6-month period will require a new booking and a new deposit.

4. No-Show Policy

• Failure to attend a scheduled appointment without prior notice will result in forfeiture of the deposit. No refund or credit will be issued in the event of a no-show.

5. Bicycle Change Limitation

• Any follow-up, control, or adjustment session is valid only for the bicycle used during the original fitting session.

• If the Athlete changes their bicycle, the follow-up session cannot be transferred and a new fitting service must be booked.

6. Service Scope

• The fitting service is provided based on the Athlete’s physical condition, flexibility, and equipment configuration at the time of the session. Subsequent physical changes, injuries, or equipment modifications may affect the validity of the fitting outcomes.

• Free follow-up sessions are valid within 3 months from the date of the initial bike fit session.

• Free follow-ups do not apply if the Athlete changes any adjustments or components by themselves after the initial session.

• Paid follow-up sessions are valid within 6 months from the date of the initial bike fit, saddle optimization, or shoe optimization sessions.

7. Liability and Terms of Use

• Material and Compatibility Responsibility: Çağrı Terzioğlu Bike Fitting & Consultancy exercises due care to ensure that all spare parts, accessories, bolts, nuts, and similar components used within the scope of bike fitting and consultancy services are, at the time of application, compatible with and safely usable on the Athlete’s bicycle.

• Missing or Incompatible Parts: If the Athlete does not have the required parts during the session or if such parts cannot be supplied at that time, the relevant deficiencies or incompatibilities are communicated to the Athlete verbally, in writing, and/or visually (photo or video). Any technical, performance-related, or safety risks arising from the failure to implement the recommended changes are clearly communicated to the Athlete.

• Installation and Adjustment Principles: Where all components are complete and compatible, installations and adjustments are performed in accordance with the torque values specified by the manufacturers. For components without specified torque values, internationally accepted standard torque and installation practices are applied. Before the Athlete leaves the studio, necessary checks are performed as of the time of application, and the Athlete is informed of the adjustments made, recommended changes, and basic control points.

• Athlete Responsibilities: The Athlete is responsible for implementing the recommended changes in a timely manner and ensuring that such changes are carried out using correct components and proper installation methods. Çağrı Terzioğlu Bike Fitting & Consultancy shall not be held liable for any technical issues, damage, performance loss, or safety risks arising from the failure to fulfill these responsibilities or from incorrect implementation.

• Mechanical Nature of Bicycles and Regular Inspection: Bicycles are mechanical devices and require regular maintenance and inspection. It is the Athlete’s responsibility to ensure that all necessary checks and safety precautions are completed prior to riding, training sessions, or competitions, especially for high-performance or race-oriented bicycles.

• Limitation of Liability: Çağrı Terzioğlu Bike Fitting & Consultancy shall not be held liable for any accidents, damages, injuries, or direct or indirect losses resulting from the failure to perform required maintenance or inspections, or from the non-implementation of recommended changes.

7. Amendments

• By completing a booking through this website, individuals are deemed to have acknowledged that these Terms & Conditions are clearly and openly available on the website, and that they have read, understood, and accepted them without the need for any additional approval.

• This text shall be binding on the parties in accordance with the applicable laws of the Republic of Türkiye and the United Arab Emirates.

8. Acceptance, Consent and Governing Law

• These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction where the service is provided.